Project Overview
The product:
The product idea is to design a multi-platform job search service that provides users with a seamless and efficient experience searching for job opportunities across various industries and locations. The service aims to address the pain points and frustrations users often face during the job search process by providing a user-friendly interface, personalized recommendations, and comprehensive job listings.
Project duration:
October 2021 – March 2022
The problem:
The traditional job search process is often time-consuming and overwhelming, lacking a centralized platform to access multiple job opportunities. Job seekers struggle to find relevant job listings, navigate different platforms, and manage their applications efficiently. The lack of personalized recommendations and a user-friendly interface also adds to their frustrations.
My role:
UX designer designing a multi-platform job search service app.
Responsibilities:
I engage in various activities as a designer to create optimal user experiences. These include conducting interviews to understand user needs, employing paper and digital wireframing techniques, and developing low and high-fidelity prototypes. I also conduct usability studies to gather feedback and iterate on designs. Throughout the process, I am mindful of accessibility considerations to ensure inclusivity. By incorporating user insights and continuously refining the designs based on feedback, I strive to deliver intuitive and user-friendly experiences.
The goal:
This project aims to create a multi-platform job search service that simplifies the job search process, enhances accessibility, and improves the overall user experience. The service should enable users to find relevant job opportunities quickly, manage their applications effectively, and receive personalized recommendations based on their skills, preferences, and career goals.
Understanding the user
To design an effective job search service, it is crucial to understand the needs, pain points, and frustrations of the target users. Conducting user research, interviews, and surveys will provide valuable insights into their expectations, motivations, and challenges.
User pain points
2. Frustrations
Users often feel frustrated with the lack of relevant job listings, tedious application processes, and limited job search filters. They desire a more streamlined experience.
2. Accessibility
Users face challenges in accessing job opportunities across different platforms, which results in wasting time and effort. They need a centralized solution for efficient job searching.
3. IA
Users struggle with complex and cluttered job search platforms that make it challenging to navigate and find desired information. They require a clear and intuitive IA.
Persona & problem statement
Jordy, a recent graduate, is actively searching for a job to kickstart their career. They are eager to apply their skills and academic achievements to secure a fulfilling position in their chosen field.
Digital Wireframes
I prioritized incorporating user feedback and research findings into the screen designs during the initial design phase. I aimed to create a user-centric and intuitive interface by aligning the designs with user insights.
I prioritized a user-friendly approach for creating profiles, uploading CVs, and adding/selecting work experience, aiming to simplify these tasks and enhance the overall user experience.
Digital Wireframes
Based on the completed digital wireframes, I designed a low-fidelity prototype. The primary user flow I focused on was facilitating the discovery of recent job listings and providing access to detailed job descriptions. By emphasizing this user flow, I aimed to enhance the overall user experience and make job searching more efficient and informative.
Refining the design
Mockups
Based on usability studies, I refined the design by adding more detailed buttons, including easy access to different job categories. This improvement aimed to enhance the user experience and facilitate efficient navigation within the app.
Following the second usability study, it became apparent that users were experiencing confusion regarding the job descriptions. As a result, we made further design enhancements by incorporating more detailed information specific to each job. This adjustment addressed user confusion and provided a clearer understanding of the job requirements and responsibilities within the app.
Mockups
As I finalized the high-fidelity prototype, I ensured it presented cleaner user flows and effectively met user needs. By incorporating valuable feedback, the design achieved a seamless and intuitive user experience, resulting in a final product that successfully addressed user expectations.
Going forward
Takeaways
The job search service addresses the pain points of job seekers by simplifying the job search process and providing a centralized platform for accessing multiple opportunities.
Personalized recommendations enhance user experience and improve the relevancy of job listings.
A user-friendly interface with intuitive IA helps users navigate the platform effortlessly and find desired information quickly.
Impact and Lessons Learned:
The multi-platform job search service increased user satisfaction, reduced search time, and improved application management. Personalized recommendations helped users discover job opportunities they might have missed otherwise. The project highlighted the importance of user research, iterative design, and incorporating user feedback throughout the development process.
Next steps
Conduct usability testing to gather feedback and make iterative improvements to the user interface and overall user experience.
Implement an advanced search filter system to enhance job search precision.
Explore partnerships with employers and recruitment agencies to expand the pool of job listings.
Develop a mobile app version of the job search service for enhanced accessibility.
Continuously monitor user feedback and analytics.